1. Eligibility and User Accounts

To use our services and make purchases, you must:

• Be at least 18 years of age, or access the service under the supervision of a parent or legal guardian.
• Provide true, accurate, current, and complete registration information during account creation.
• Maintain the confidentiality of your account credentials (password and username). You are solely responsible for all activities and transactions executed under your account.
• Immediately notify us at support@vetramarketplace.com of any unauthorized access or security breach.

2. Nature of the Marketplace

Vetra Marketplace operates an online curated digital marketplace connecting independent fashion designers, artisans, and verified clothing vendors with buyers locally and globally. While Vetra carefully vets vendors, facilitates payment processing, coordinates quality assurance, and manages logistics integration, vendors are independently responsible for the design, craftsmanship, and specifications of items listed on their digital storefronts.

3. Pricing, Currencies, and Payment Terms

Currency Options: Products may be priced and transacted in Nigerian Naira (NGN) or international currencies, including United States Dollar (USD - $), British Pound Sterling (GBP - £), and Euro (EUR - €). All checkout charges and invoices explicitly display the payable total in your selected transaction currency before payment confirmation.

Payment Methods: We accept a variety of payment methods including domestic and international credit/debit cards (Visa, Mastercard, Verve), direct bank transfers, mobile money, and Vetra digital wallet balances.

Secure Payment Processing: All electronic and international card payments on Vetra Marketplace are securely processed through licensed and regulated payment service providers, notably Flutterwave. By submitting payment information during checkout, you authorize us and our payment partner to charge the specified amount for your order. We do not store complete cardholder numbers or CVV codes on our servers.

Fraud Prevention: We reserve the right to verify cardholder identity, hold, or decline transactions that trigger anti-fraud security alerts. Illegitimate chargebacks and fraudulent orders will be actively investigated and reported to law enforcement authorities.

4. Orders, Fulfillment, and Shipping

Order Confirmation: An order is confirmed once payment has been successfully authorized and a digital receipt with your Order ID is generated.

Shipping & Logistics: Orders are dispatched using our authorized logistics partners (including Speedaf Logistics and registered couriers). Shipping costs and estimated delivery timeframes are calculated at checkout based on your destination address.

Customer Address Obligations: You are responsible for providing an accurate and deliverable physical street address and reachable telephone contact. Vetra Marketplace is not liable for delayed or missed deliveries resulting from incorrect contact or address details provided by the customer.

5. Order Cancellations, Returns, and Refunds

Transacting customers enjoy protection under our clear return and cancellation policy:

• Cancellations: You may cancel an order free of charge at any time before dispatch for a 100% full refund.
• Returns: Eligible items in original, unused condition with all tags attached may be returned within 7 days of delivery.
• Damaged / Incorrect Items: If you receive a defective or wrong item, report it within 48 hours for a free replacement or 100% refund including shipping fees.
• Multi-Currency Refunds: Approved refunds are credited in the exact currency originally transacted — including United States Dollar (USD), British Pound Sterling (GBP), Euro (EUR), or Nigerian Naira (NGN) — back to the original payment card or source via Flutterwave.
• Detailed Guidelines: Complete procedures, timelines, non-returnable categories, and refund processing details are set out in our dedicated Refund & Return Policy, which is incorporated by reference into these Terms.

6. User Conduct and Prohibited Activities

When using Vetra Marketplace, you agree not to:

• Use the platform for any illegal, fraudulent, or unauthorized purpose.
• Engage in payment fraud, unauthorized card usage, or malicious chargebacks.
• Introduce malware, viruses, trojans, or attempt unauthorized access to server infrastructure, user databases, or connected networks.
• Scrape, extract, or harvest content, listings, or customer data through automated bots or scripts without express written consent.
• Post defamatory, abusive, obscene, or infringing content or reviews.

7. Intellectual Property Rights

All intellectual property rights on this platform — including logos, trademarks, website layout, graphic designs, code, software, photography, and text — are the exclusive property of Vetra Marketplace or licensed to us by our partners. You may not copy, reproduce, distribute, or create derivative works from platform content without prior written permission from Vetra Marketplace.

8. Limitation of Liability & Disclaimers

"As Is" Service: Our website and platform services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

Liability Cap: To the maximum extent permitted by applicable law, Vetra Marketplace, its directors, officers, employees, or affiliates will not be liable for any indirect, incidental, punitive, or consequential damages resulting from your use of the platform. In all events, our total aggregate liability arising out of any purchase shall not exceed the actual purchase price paid by you for the item(s) in question.

9. Termination of Service

We reserve the right to suspend, deactivate, or terminate your account and access to the platform at our sole discretion, without prior notice, if you breach any provision of these Terms or engage in fraudulent, abusive, or unlawful conduct.

10. Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by, interpreted, and construed in accordance with the substantive laws of the Federal Republic of Nigeria.

Any dispute, claim, or controversy arising out of or relating to these Terms or transactions on Vetra Marketplace shall first be submitted to our customer resolution desk for amicable good-faith settlement. If unresolved within thirty (30) days, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of Lagos State, Nigeria.

11. Modifications to Terms

We may amend, update, or revise these Terms at any time. Any changes will become effective upon being published on this page with an updated "Effective Date". Your continued use of the platform following the posting of modifications signifies your acceptance of the revised Terms.

12. Contact Information and Official Legal Address

For inquiries, legal notices, or questions regarding these Terms and Conditions, please contact us at: